ESG Information

 

 

Corporate Strategy

Evidence

1 Strategy Definition Corporate Strategy 2019-2020
Management and Sustainability Report - 1.1 Business Strategy 
Good Governance Code - Chapter I, subsections D and F
2 Strategic objectives (identification) Corporate Strategy 2019-2020
Management and Sustainability Report - Chapter I, subsections D and F
Good Governance Code - Chapter I, subsections D and F
3 Objectives in line with the SDGs (Agenda 2030) Our strategic model is aligned with the SDGs, as well as our institutional management. More information is available in our Management and Sustainability Report IG & S: Letter to our Shareholders; 1.8 Responsible action; 1.9 Materiality; 10- Index of GRI Content, Global Compact and SDG.

Sustainable Bonds Report 2020:  Our issue of Sustainable Bonds annually has a report explaining the impact of the issue on the SDGs. Sustainable Bonds Report 2020

4 Strategic pillars (definition) Corporate Strategy 2019-2020
Management and Sustainability Report - 1.1 Business Strategy 
Good Governance Code - Chapter I, subsections D and F
5 Sustainability Strategy Management and Sustainability Report - Commitment to sustainability; 1.1 Business Strategy; Responsible Action / sustainability.
Sustainability Strategy
6 Definition of Materiality (process) Management and Sustainability Report -1.9 Materiality
7 Definition of Materiality (process)

Management and Sustainability Report - 1.9 Materiality

 

Supplementary Materiality Document 

8 Relationship of material topics with corporate strategy

Management and Sustainability Report -1.9 Materiality

 

Supplementary Materiality Document 

9 Materiality Matrix Findeter has a materiality matrix, which can be consulted in the following document: See Matrix
10 Alignment of the governing bodies with the corporate strategy Corporate Strategy 2019-2020
Management and Sustainability Report -1.1 Business Strategy - 1.1 Business Strategy Strategic Direction
Good Governance Code - II-D Strategic Direction and II-F Corporate Strategic Plan; Annex 2 Rules of the Board of Directors, Subsection L-Functions.
11 Regulatory Strategy

Within our Integrated Management System, we have an internal Legal Management Procedure, through which we  issue opinions and queries on the interpretation of the legal system and the applicability of standards in specific cases, as well as the appropriate monitoring of new regulations, in order to provide a comprehensive protection of the company's interests.

To properly conduct this activity, we have an up-to-date legal framework chart with Findeter's current regulations and its internal doctrine, which can be consulted at: Legal Framework

 

Management and Sustainability Report - 3.2.7 Legal Management

12 Digital strategy Management and Sustainability Report - Strategic Map, Objective 16; 3.2.3. Technology Management
13 Crisis management strategy (plan or policy)

Management and Sustainability Report - 6.3 Risk Management

 

Supplementary Risk Management Document

14 Strategic risk management (definition)
15 Strategic risk management (identification)
16 Strategic risk management (reputational risks)
17 Brand management (Policy or Strategy) We have a Brand Manual that contains the Philosophy and uses of the Findeter Brand. You can consult it here: SEE

 

 

Environmental Management

Evidence

1 Environmental management (definition of strategy) Management and Sustainability Report - 3.2.1 Environmental Management 
Good Governance Code - Environmental Management Policy, Chapter III, Subsection C, number 12.2

Responsible Action Policy

2 Environmental management (strategy aligned with SDG) Management and Sustainability Report - 3.2.1 Environmental Management
3 Environmental management (value chain) Management and Sustainability Report - Value chain
4 Environmental risk management (identification)

Management and Sustainability Report -6.3 Risk Management

 

Supplementary Risk Management Document

5 Environmental Incident Report
6 Environmental fines
7 Environmental offsets Management and Sustainability Report - 3.2.2 Carbon Footprint
8 Sustainable practices Management and Sustainability Report - 3.2.1 Environmental Management
Mejor en Bici Program
9 Environmental education Management and Sustainability Report -3.2.1 Gestión Ambiental - pág 127 y ss.
10 Emissions management (mitigation plan) Management and Sustainability Report -3.2.1 Environmental Management
11 Emissions management (amount of emissions) Management and Sustainability Report - 3.2.1 Environmental Management
12 Carbon footprint Management and Sustainability Report -3.2.1 Environmental Management; 3.2.2 Carbon Footprint
13 Gestión de riesgos y oportunidades frente a fenómenos climáticos (identificación) Management and Sustainability Report - 6.3  Risk Management
Supplementary Risk Management Document
14 Economía circular (definición) We have a Sustainable Purchasing policy, in order to establish guidelines for the management of purchases of sustainable goods and / or services, in order to achieve a rational and efficient use of them. -Management and Sustainability Report -. Thus, we have Environmental Education Policies and different environmental programs such as: Sustainable Practices; Efficient Use of Energy; Efficient Use of Water; Efficient Use of Paper; Comprehensive Waste Management, which aim to generate environmental awareness and promote the efficient use of natural resources to contribute to reducing the carbon footprint generated by the Entity. However, due to the nature of Findeter's financial business, we apply these measures within the entity, always promoting sustainability in our products and projects.
15 Circular economy (definition)
16 Energy management (Energy Efficiency program) Management and Sustainability Report - 3.2.1 Environmental Management
17 Integrated waste management (waste treatment) Management and Sustainability Report - 3.2.1 Environmental Management
18 Water resource management (strategy) Management and Sustainability Report -3.2.1 Environmental Management
19 Water Resource Management (future goals) Management and Sustainability Report - 3.2.1 Environmental Management y ss; 8.2 Perspectives of the Entity for 2021
20 Water risk management (value chain) Management and Sustainability Report - 3.2.1 Environmental Management
Management and Sustainability Report - Non-Financial Risk System-Environmental Management; Non-Financial Risks- Environmental and Social Risk Management System
Supplementary Risk Management Document
21 Water footprint We have a report that develops the quantification of the water footprint for FINDETER under the methodology of the Water Footprint Network. Water Footprint Report
22 Significant impacts on biodiversity (identification) Management and Sustainability Report - 3.2.1 Environmental Management
23 Biodiversity conservation activities Management and Sustainability Report - 3.2.1 Environmental Management; Non-Financial Risks- Environmental and Social Risk Management System - SARAS
Save The Amazon Program: We have three FINDETER forests in the Amazon Rainforest, including one where each employees has a tree associated with his/her name 
Mejor en Bici Program
24 Forest certifications and other types of environmental certifications Save The Amazon Program: We have three FINDETER forests in the Amazon Rainforest, including one where each employees has a tree associated with his/her name Ver 
Visit the Findeter Forests
Management and Sustainability Report - 3.2 Positive Impact processes-3.2.1 Environmental Management; Awards, recognitions and certifications
25 Responsible investment (policy, actors, actions)

As issuers of securities, in Findeter we have the objective  of integrating environmental, social and economic criteria in decision-making and in the offer of financial products and services for territorial development. We have a Responsible Finance work cell in order to manage the organization's best sustainability practices through cross-section work in the organization. See the Suplementary Responsible Finances Document

Sustainability Strategy
Management and Sustainability Report - Work Cells - Responsible Finance; 4.13 Sustainable Bonds
Sustainable Bonds: We issued the first Sustainable Bonds in Colombia, their report and documentation can be consulted here

Annual report on Sustainable Bonds

 

  Social Management Evidence
1 Stakeholder Management (identification)

Management and Sustainability Report -1.7 Stakeholders; 5.1 Findeter's stakeholders

 

Good Governance Code- Chapter II, subsections G- Stakeholders

2 Stakeholder engagement management (Incidents, communities and others) Suplementary Document: Stakeholder Engagement Management
Management and Sustainability Report - 1.7 Stakeholders
3 Stakeholder engagement management (corrective or preventive actions) Suplementary Document: Stakeholder Engagement Management
Management and Sustainability Report - 1.7 Stakeholders
4 Management performance (indicators) Management and Sustainability Report - 1.8 1.8 Responsible Action and sustainability 
Suplementary Document: Stakeholder Engagement Management
5 Human Rights Management (violation events) Management and Sustainability Report - 5.2.2 Labor Relations
6 Human Rights Management (Freedom of association and collective bargaining)

Management and Sustainability Report - 5.2.7 - Right of Association

 

Collective Labor Agreement in force, Integrated Management System.

7 Human Rights Management (Training and Communication in Human Rights) Management and Sustainability Report - 2.4 Human Rights
in the Organization
8 Community relations management (definition) Management and Sustainability Report - 1.8 Responsible Action / Sustainability
Suplementary Document: Stakeholder Engagement Management
9 Local development programs Management and Sustainability Report - 1.8 Responsible Action / Sustainability
Insignia Program. Flagship program that maximizes the impact on the prioritized stakeholders, Community and Customer Territorial Entities categories 4, 5 and 6.
10 Supplier selection policies (sustainable requirements) Our procurement processes correspond to a Private Law Regime in accordance with the development and fulfillment of the approaches that  govern the administrative duty and  Fiscal Management set forth in articles 209 and 267 of the Political Constitution, as well the provisions of the Code of Ethics and Corporate Governance, mainly in the principles of economics, efficiency, effectiveness, equality, impartiality, morality, advertising, equity and assessment of environmental costs. SEE
Management and Sustainability Report - 3.2.10 Procurement Management
Good Governance Code - C-Management Policies -6 Procurement Policy
Código de ética: 6.3 Conflict of interest
11 Supplier selection policies (sustainable requirements) Our procurement processes correspond to a Private Law Regime in accordance with the development and fulfillment of the approaches that  govern the administrative duty and  Fiscal Management set forth in articles 209 and 267 of the Political Constitution, as well the provisions of the Code of Ethics and Corporate Governance, mainly in the principles of economics, efficiency, effectiveness, equality, impartiality, morality, advertising, equity and assessment of environmental costs. See the policy
12 Suppliers Code of Conduct  Our management systems inlude a Supervision and Auditing Manual,  which provides  guides and tools  on FINDETER suppliers and contractors, the manual can be consulted here: See the Manual 
Así mismo contamos en nuestra Procurement Policy - Numeral 8.8 -Conocimiento y Debida diligencia SARLAFT. Política Debida Diligencia SARLAFT
Good Governance Code: Procurement Policy
Ethics Code: Conflict of Interests
13 Supplier Risk Management Procurement Policy

Numeral 8.8 -Knowledge and Due diligence SARLAFT. FINDETER within its policy of knowledge and due diligence of suppliers, within the framework of the prevention of the risks of Money Laundering and Terrorism Financing, prior to hiring an employee and during the contractual relationship, FINDETER performs the verification on binding and informative lists such as: United Nations Security Council, OFAC, European Union, DEA, United Kingdom, Single List of France, Panama Papers, Interpol, in addition to national lists such as , Attorney's Office, Comptroller's Office, judicial branch, national convictions, fiscal responsibility, sanctions against contractors (SECOP), DIAN, national police, among others.  

Also, a Risk Matrix is made for each contract, which establishes the performance bonds. 

Likewise, with the tools established in the Supervision and Auditing Manual, contractual risk management is carried out for each of our suppliers and contractors.

 

Management and Sustainability Report - 6.3.2 Non-Financial Risk System

14 Supplier Development Management and Sustainability Report - 5.1 Commitment to Findeter's Stakeholders. Suppliers are identified as one of Findeter's Stakeholders. Therefore, as an organization, we are committed to maintaining relationships of trust with efficiency and opportunity through transparent and timely dialogue.
Good Governance Code: Chapter I- Presentation of Findeter; Chapter II G- Stakeholders
15 Customer perception and satisfaction (survey) Management and Sustainability Report - 5.6 Customers and Marketing
16 Loyalty Program Management and Sustainability Report - 5.6 Customers and Marketing
17 Penalties for putting the customer at risk

Findeter has a Financial Consumer Service Manual-SAC.

 

In 2020, there were no situations subject to sanctions, in accordance with the provisions of the SAC Manual.

18 Sustainable marketing strategies Findeter as a brand has a series of measures aimed at contributing to Sustainable Development: Consult our practices here 

 

  Human Capital Evidences
1 Management strategy (definition) Management and Sustainability Report - Strategic Map 2020-2022, Findeter's Strategic Plan has a specific strategic objective for Human Resources. (Objective 17); 5.2 Our People (page 191 et seq.)
Good Governance Code: Human Resources Policy
Family Responsible Company (Efr) management model
2 Human Talent Committee or whoever acts on behalf of the Board of Directors Good Governance Code- III  Corporate Governance Policies, 2.3.2.2 duties of the  Corporate Governance Committee, paragraph K. The Corporate Governance Committee has functions in the area of Human Resources.
3 Policy of attraction (definition) We are an entity certified as a Family Responsible Company, where we have measures aimed at offering a work environment with Equality, Equity and inclusion. This is a management model that allows us, in addition to offering a suitable work environment with favorable conditions and benefits for the balance between personal, family and work life of employees, it becomes the opportunity to attract staff, not only with high professional skills, but people willing to live institutional values and enhance their personal values. We have 6 large dimensions that support the aforementioned: Quality in employment, Temporal and spatial flexibility, Support to families, Professional development and competence, Equal Opportunities, Leadership and Management style.
Management and Sustainability Report - Human Resources Policy
4 Recruitment Policy (Definition) In our Integrated Management System we have a Manual of Duties, Competencies and General Requirements, which establishes the process through which the selection and hiring of suitable applicants is carried out, based on the specific requirements determined for each vacant or newly created position
Management and Sustainability Report - 5.2 Our People-  Recruitment and Selection Policy
Good Governance Code: Human Resources Policy
5 Retention policy (definition)

Findeter's human talent management policy aims to have the right people, to strive for their development, for their quality of life, and to provide adequate spaces and resources for the performance of different roles and responsibilities. Thus, from the processes of identifying the personnel needs that are required and inquiring about the interests of the collaborators, through well-being activities, aspects that are frequently measured, through the work environment survey, internal customer satisfaction and external measurements and other first-hand measurements that provide valuable information to keep employees identified and committed to Findeter's policies. With all of the above coupled with the vision of the company that focuses on the development of the country, sustainability and its contribution to the community, it allows us to retain key personnel to achieve institutional goals.

 

Family Responsible Company (Efr) management modelEqual Oportunities.

 

Management and Sustainability Report - 5.2 Our People

6 Gender diversity (measure) Management and Sustainability Report - 5.2 Our People
7 Gender diversity in leadership positions (measure) Management and Sustainability Report - 5.2 Our People
8 Employee turnover rate (measure)  Management and Sustainability Report - 5.2 Our People -Turnover Rate
9 Gender Salary Gap (Policy)

Management and Sustainability Report - 5.2 Our People-Wage Compensation (page 194 et seq.); 2.4 Human Rights in the Organization-page 77.

 

In our Integrated Management System we have the Manual of Duties, Competencies and General Requirements, which defines the policies for Salary remuneration in accordance with the provisions of this manual, respecting gender equality, prioritizing the years work experience and requirements for the position.

Family Responsible Company (Efr) management modelEqual Oportunities
10 Welfare and Quality of Work Life Policies Management and Sustainability Report - 5.2.3 Conciliation and professional development-page 194 et seq; 5.2.8 Benefits-page 200 et seq.
Family Responsible Company (Efr) management model
11 Training Policies (definition)  We have an internal policy "Training Procedure" in our Integrated Management System.
Management and Sustainability Report - 5.2.4 Training
Good Governance Code: Human Resources Policy
12 Employee development (Number of internal promotions)

Recruitment Policy (Integrated Management System). Within the company, in order to cover vacancies, we first verify if there is availability of human resources internally, for which an Internal Call process is carried out to give opportunity tp all staff, both direct and temporary, to participate promoting integrity and equality.

The profile is published in the internal communications channel with all the basic requirements in terms of education, training, experience, skills and salary, which allows the different candidates to send the supporting documents to the Head of Human Resources to validate their compliance with the profile and begin the selection process.

In development of the Selection Procedure, in 2020, ten (10) internal calls were made satisfactorily.

 

Family Responsible Company (Efr) management modelDevelopment and Professional Competence

13 Cultural characterization Management and Sustainability Report - 2. Culture and Integrity; 5.2 Our People
Good Governance Code: II Presentation of Findeter
14 Culture strengthening activities Management and Sustainability Report - 2. Culture and Integrity;  5.2 Our People
15 Work climate (measure) Management and Sustainability Report - 5.2.3 Conciliation and professional development-Work Environment
16 Occupational Health and Safety Management System We have implemented within our Integrated Management System an Occupational Health and Safety Management System. 
Management and Sustainability Report - Management Report-5.2.2 Labor Relations; 5.2.6 Health and Safety at Work.
17 Occupational health and safety management (accident rate indicator) We have implemented within our Integrated Management System an Occupational Health and Safety Management System. 
Management and Sustainability Report - 5.2.6 Health and Safety at Work
18 Occupational health and safety management (Absenteeism indicator) We have an Indicator in the Integrated Management System, whose source of information is the reported disabilities, whether of general or labor origin,  periodically reported within the entity in the Management System.
19 Occupational health and safety management (disability indicator) We have an Indicator in the Integrated Management System, whose source of information is the reported disabilities, whether of general or labor origin, periodically reported within the entity in the Management System.